Job description
We are a leading provider of Transportation. We are looking to hire Customer Service Representative/call center/dispatch agent to join our existing top-notch team. If you\’re a hard-working, and looking for a great place to grow your career. Responsibilities : Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion Document all inquiries, requests, resolutions, follow-up tasks, dispatch, follow up current assignment, collecting feedback, and Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Meet quantitative performance metrics as outlined Keep customer accounts current by updating databases during calls Qualifications : High school diploma or university graduation preferred 1 year of customer service experience Experience working with inbound and outbound calls, customer retention, and inside sales preferred Proficient in Microsoft Office Excellent interpersonal and communication skills Comfortable working in a high volume role Demonstrated ability to prioritize tasks and manage time efficiently high profession English speaker, written, reading. Problem solving skills, and think critical. Basic computer skills in various software and web-based applications Able to work Nights and Evenings. Required to work Alternative Weekends